Wow Service – A Social Intelligence Guide for Customer Service
We all know what constitutes a good and a bad customer experience. Waiting on hold for half-an-hour to get rescheduled when your flight was canceled? Bad. Receiving a bottle of wine in your hotel...
View ArticleCreating Amazing Customer Experiences on Social
There are nearly 2 billion people on social*. We use social every day to keep up with our friends and families. We use social to keep up with the global community, watching global events unfold from...
View Article3 Best Practices for Gathering Product Feedback on Social
Armed with social intelligence, customer care teams are increasingly becoming key advisors for product development teams. Here are three quick tips to harnessing social insights to resolve issues and...
View Article7 Social Listening Tips for Customer Service
Build an integrated strategy across departments: No single team should completely own customer interactions on social. It’s important to work across departments to build an integrated strategy. That...
View ArticleMicrosoft Dynamics CRM Show Me the Demo Webinar Series
Increase Your Sales Productivity – Zero In. Win Faster. Sell More. Wednesday, November 19, 2014 2:00 PM ET / 1:00 PM CT / 11:00 AM PT Join Vince Lopiccola for an in-depth demo with a live Q&A to...
View ArticleBusinesses need to let salespeople sell
Companies hire salespeople to drive revenue, but it turns out that the majority of sales reps spend very little of their time actually doing the jobs they were hired to do. According to Pace...
View Article3 Tips to Adapt to New Customer Expectations
The post 3 Tips to Adapt to New Customer Expectations appeared first on DynamicsCafe.
View ArticleAre You Making A Connection?
Information at our fingertips has made it easier than ever for buyers to start the sales process without first engaging sales. Buyers can watch company video’s describing products, incorporate peer and...
View ArticleWebinar: Connecting with Your Customers in the New Age of Buying
Hear from Barbara Giamanco, author and change agent for Social Centered Selling, and Fred Studer, Microsoft Dynamics CRM GM and recognized thought leader as they discuss buyer behavior, how to close...
View ArticleMitigating Government Risk with Microsoft Dynamics CRM
One of the most time-consuming tasks for government agencies is managing risk. From worker safety to emergency management to property damage, government employees must constantly identify and manage a...
View ArticleWebinar: Selling Productively to Buyer 2.0
Fred Studer, Microsoft Dynamics CRM GM, and guest speaker Jill Konrath, Author of Agile Selling and SNAP Selling, discuss how to maximize productivity and develop the skills to learn quickly and hone...
View ArticleWebinar: Conquering the New Battleground for Customer Loyalty
Devin Poole, Executive Advisor at CEB, and Duke Chung, Founder of Parature discuss important research findings and paradigm shifts outlined in “The Effortless Experience,” by CEB, the leading...
View ArticleWhy Storytelling is Critical to Effective Selling?
We asked leaders in the sales industry: What are the most important elements of a sales story, and how can effective storytelling accel- erate prospect movement through the buying cycle? Read the...
View ArticleGot the Goods? How to better manage inventory in today’s omni-channel world
It’s an ongoing balancing act for the retailer: keep operating costs low, while providing high product availability. In fact, few things can throw off retail business’ profitability more than...
View ArticleHow Do You Position to Win In Complex Deals?
How Integrated Team Selling Will Help You Win the Next Complex Deal Your team just logged a tremendous volume of hours, air miles and other resources to land that Fortune 500 multinational...
View ArticleWebinar: Selling to Empowered Customers
Hear from Connor Marsden, CRM Expert, and guest speaker Brent Adamson, co-author of the book, “The Challenger Sale,” in this webinar. Learn about how conventional wisdom for sales and marketing tactics...
View ArticleYou’ve got mail: Best Practices for Email Deliverability
This guide helps marketers identity some of the most important technical factors that determine whether your emails end up in the inbox, the spam folder – or worse. We also share best practices to help...
View ArticleWebinar: Identify and Engage the Right Customer Stakeholders
Microsoft Sales Director, Doug Adams, and CEB Sales Leadership Council Executive Advisor, Chad Hetrick will share CEB research on how to identify the stakeholders that can help you win more deals. The...
View ArticlePersonalizing Financial Services to Drive Customer Loyalty
In today’s financial world client expectations continue to increase, primarily due to the rise of the technology savvy millennials and the aging baby boomer population. In today’s Techno Savvy World,...
View ArticleIs Your E&C Business Built for Change?
The engineering and construction (E&C) industry is in the midst of a massive transformation as owners continue to push more risk upon your firm. Not to mention condensed delivery schedules. In...
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